Resource Center: COVID-19

Learn more about our response efforts on COVID-19.

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Response Efforts to COVID-19

Dear Valued Customer,

We have taken steps to ensure that we maintain business continuity to support critical infrastructure and essential services in this national emergency. We are open for business, responding to requirements, taking orders and delivering supplies to keep critical services and infrastructure operational. We will do our part to help slow the spread of the virus.

As we settle into the new-normal of the developing COVID-19 crisis, the safety and health of our communities and team members are our top priorities. Here are some additional notes when placing an order:

• Orders can be placed online at OfficeSolutions.com
• For any questions regarding orders, please contact inquiries@officesolutions.com

On behalf of the entire Office Solutions team, please stay safe and well. Together we will come through this.

Thank you,
The Office Solutions’ Family

Delivery/Installation Related to COVID-19

Here are some steps Office Solutions is taking regarding our Delivery & Installation Services:

  • To minimize contact and sharing a handheld signing device, our drivers will accept your delivery on your behalf, with and upon approval.  Your driver will place an ‘X’ on the signature line in proxy of a signature, and will also take a photo of where the product was delivered for additional confirmation
  • Unless noted otherwise by the customer, Office Solutions will act to maintain its installation schedule and our commitment to our customers and vendors
  • The safety of our customers and employees is a priority. For our customers who are requiring that our drivers and/or installation team be equipped with face masks or gloves, please note that we are following state and local guidelines. For more information, please visit: https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html
  • We are encouraging a “no-handshake” policy to eliminate any chance of transmission during this period
  • We have distributed hand sanitizers to every employee for their use at work, including our distribution and installation team

Business Supplies for Working Remotely

Return Policies Related to COVID-19

Based on the COVID-19 pandemic, the our return policy has been amended to the following:

  • We have updated our list of items that are non-returnable based on orders of high volume and/or related to COVID-19
  • An order that is currently backordered may be canceled if a customer finds an alternative or determines the product is no longer needed

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