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Managed Services

Dedicated Account Management

Work with a named account team that learns your business, anticipates what you need and handles the details, a partner on speed-dial, not a ticket in a queue.

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Named

account team

Proactive

reviews

Fast

human support

The benefits

What you get with Dedicated Account Management

Most organizations come to us for price. They stay for the hours back, the visibility and the fact that someone else is handling it. Here's what this program delivers in practice.

18–24%

Lower total spend

Consolidated volume, contract pricing and fewer maverick purchases across every location.

6 hrs

Back per week

Your team stops chasing vendors, quotes and invoices. We run the program.

1

Account, one invoice

Supplies, breakroom, facility, tech and furniture under one partner.

98%

Order accuracy

Standardized item lists mean people order the right thing the first time.

See what these benefits look like against your current spend. Free assessment, no obligation.

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What we do

Someone who already knows your account

Everything below is included and managed by your account team, there is no add-on tier to unlock the useful parts.

Knows your account

A team that learns your sites, budgets and quirks.

Gets ahead of it

Proactive check-ins before small issues grow.

Real people, fast

Direct support, not a phone tree.

One point of contact

Someone accountable for the whole relationship.

Not sure which pieces you need? A specialist will scope it with you in one call.

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How it works

Live in weeks, not quarters

1

Assess

We review your current spend, vendors and order patterns, no cost, no obligation.

2

Standardize

We build approved item lists and lock in contract pricing for your team.

3

Automate

Approvals, budgets and reorders run on your rules, inside one platform.

4

Review

Quarterly business reviews keep savings on track as you grow.

Step one takes about 20 minutes. Start it today and we'll handle the rest.

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Context beats a ticket number

Your manager knows which site, which dock and which approver, already.

  • Site-level knowledge
  • Direct phone and email
  • Backup coverage named

Improvement as a habit

Every quarter surfaces a savings or service change worth making.

  • Spend and usage review
  • Savings recommendations
  • Program adjustments

In the field

What Dedicated Account Management looks like on the ground

Real installs, stockrooms, deliveries and account reviews from client sites, so you can see the standard before you sign anything.

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Dedicated Account Management in a live workplace, planned and installed by our team.

Standardized stockroom, labeled, scanned and replenished on schedule.

On-site walkthrough with the specialist who owns your account.

Delivered, unboxed and placed, not dropped at the dock.

Quarterly review: usage, spend and what to change next.

Want to see this in your space? We'll walk your sites and photograph the plan before you commit.

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Us vs. them

How we compare to the way most companies buy

Big-box and national catalog suppliers sell you a website. We build a program around how your organization actually orders, and then we stay involved.

What matters

Who you deal with

Pricing

Getting started

Ongoing management

When something goes wrong

Breadth

Office Solutions

A named local rep and account team who know your sites by name.

Contracted, transparent pricing on the items you actually reorder.

We audit your spend, build the item list and load it for you, free.

Quarterly reviews, usage reporting and proactive savings recommendations.

One number, same-day answers, and we own the fix.

Dedicated account management plus supplies, breakroom, facility, tech, print and furniture on one account.

Big-box & national catalogs

A call center queue and a different agent every time.

List price with rotating promos that quietly reset.

You build carts and figure out the catalog yourself.

An invoice, and silence between them.

Ticket forms, hold music and shipping disputes

Separate vendors, separate logins, separate invoices.

Bring us your last three invoices. We'll show you the difference in writing.

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Insights

Further reading on dedicated account management

  • Procurement Insights

How to Simplify Workplace Purchasing with One Vendor

Read the guide
  • Procurement Insights

5 Hidden Time Wasters in Office Supply Management | Office Solutions

Read the guide
  • Checklists, Procurement Insights

How to reduce monthly supply costs without cutting corners

Read the guide

Prefer the short version? Have an expert apply it to your workplace directly.

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Also in Managed Services

Procurement Support
Strategic Sourcing

We pulled five suppliers into one account and took roughly a fifth off our annual supply spend in two quarters.

Dana R. - Procurement Lead, Manufacturing

Ready to make more happen?

Let our team run a free Cost Savings Assessment on your current spend. No obligation, no jargon.

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