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Help & support

How can we help?

Answers to the questions we hear most, plus a direct line to the support team when you would rather just ask a person.

Customer service your way

Live chat

Chat with a rep

Get a real-time answer during business hours.

CALL

Mon-Fri, 8am-5pm local.

EMAIL

We reply within one business day.

FAX

714.692.7409

For POs and account paperwork.

Ordering

Placing, editing and tracking orders

Order status, changing a submitted order, standing orders.

Billing

Invoices, terms and tax exemption

Copies of invoices, payment terms, tax-exempt certificates.

Returns

Returns and damaged items

Start a return, report damage, replacement timelines.

Account setup

Users, approvals and cost centers

Add users, set approval rules, assign budgets.

Delivery

Schedules and delivery windows

Cutoff times, multi-site delivery, dock instructions.

Products

Availability and substitutions

Backorders, equivalent items, contract item lists.

Frequently asked

Once your account is approved, pricing is attached to your login and applies automatically at checkout across every location.

Yes, until it enters fulfillment. Call 800.859.0128 or message your rep and we will hold it.

Most items can be returned within 30 days in original condition. Damaged or incorrect items are replaced at no cost.

Yes. Orders can be split across sites with separate delivery instructions and a single consolidated invoice.

Account admins can add users under Account settings, or your rep will configure it for you.

Contact support team

Mon-Fri, 8am-5pm local. Average answer time under two minutes.

Email

We reply within one business day, usually much faster.

Your rep

Message your account team

Signed-in customers can message their rep directly from the dashboard.

Not a customer yet?

Book a consultation and we will scope a program around how you actually buy.

The benefits

What you get with support

Most organizations come to us for price. They stay for the hours back, the visibility and the fact that someone else is handling it. Here's what Office Solutions delivers in practice.

Same day

Human response

Reach a real specialist, not a ticket queue, usually within hours.

Free

Cost savings assessment

We analyze your current spend and show where the savings hide.

No

Obligation to switch

Get the analysis, keep the findings, decide on your own timeline.

Local

Rep assigned to you

One named contact who learns your buildings and your buying rhythm.

See what these benefits look like against your current spend, free assessment, no obligation.

What we do

How it works

Everything in support is managed by your account team, there is no add-on tier to unlock the useful parts.

Spend analysis

Send recent invoices and we'll show line-by-line where money leaks.

Program proposal

A written plan with pricing, service levels and a start date.

Onboarding

Accounts, users and item lists set up by us, not by you.

Ongoing reviews

Quarterly check-ins to keep the program honest.

Not sure which pieces you need? A specialist will scope it with you in one call.

In the field

What support looks like on the ground

Real installs, stockrooms, deliveries and account reviews from client sites, so you can see the standard before you sign anything.

Support in a live workplace, planned and delivered by our team.

Standardized stockroom, labeled, scanned and replenished on schedule.

On-site walkthrough with the specialist who owns your account.

Delivered, unboxed and placed, not dropped at the dock.

Quarterly review: usage, spend and what to change next.

Want to see this in your space? We'll walk your sites and photograph the plan before you commit.

Us vs. them

How we compare to the way most companies buy

Big-box and national catalog suppliers sell you a website. We build a program around how your organization actually orders, and then we stay involved.

What matters

Who you deal with

Pricing

Getting started

Ongoing management

When something goes wrong

Breadth

Office Solutions

A named local rep and account team who know your sites by name.

Contracted, transparent pricing on the items you actually reorder.

We audit your spend, build the item list and load it for you, free.

Quarterly reviews, usage reporting and proactive savings recommendations.

One number, same-day answers, and we own the fix.

Supplies, breakroom, facility, technology, print and furniture on one account.

Big-box & national catalogs

A call center queue and a different agent every time.

List price with rotating promos that quietly reset.

You build carts and figure out the catalog yourself.

An invoice, and silence between them.

Ticket forms, hold music and shipping disputes

Separate vendors, separate logins, separate invoices.

Bring us your last three invoices. We'll show you the difference in writing.

Insights

Further reading on expert services

How to Simplify Workplace Purchasing with One Vendor

5 Hidden Time Wasters in Office Supply Management | Office Solutions

How to reduce monthly supply costs without cutting corners

Prefer the short version? Have an expert apply it to your workplace directly.