Merchandise illustrated in the Office Solutions catalog and/or available online at OfficeSolutions.com is subject to return within 30 days of purchase. To receive full credit, returned merchandise must be in the original packaging and in resalable condition. Please do not write on or deface actual product packaging. Any components, manuals, registration card(s), software, cables, and /or accessories must also be included. If merchandise is returned to our warehouse in non‐resalable condition, we will be unable to issue a credit and product will be returned to customer.
Damaged or defective merchandise must be reported within 5 business days. If the wrong quantity or the wrong item is received the discrepancy needs to be reported within 2 business days of receipt of merchandise. Please call 800-859-0128 or email firstname.lastname@example.org state how the product is damaged so an exchange can be made. In some cases, we may need to approve products for return.
If ordering through our online store (OS Express) and items are entered through the search field, the available quantity will show. If ordering through QUICK ORDER, the availability will not show. You can also call customer service at 800-859-0128.
To ensure next-day delivery orders must be placed by 5:00pm, PST. We offer three methods for order placing: online at www.officesolutions.com, fax at 714-692-7409 or call our customer service department at 800-859-0128.
Standard billing terms are net 30 days. We accept the following major credit cards: Visa, MasterCard, Discover or American Express. COD payments can be accepted within our normal delivery route locations.
In accordance with the current law, we collect sales tax for all products sold within California. Tax rates vary by jurisdiction and commodity sold (i.e. food & drink items). Tax exempt organizations must submit a Re-seller’s or Tax Exempt certificate at the time of opening the account.
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