FAQ

Notice: The PerkPoints Program ends April 30, 2024

  • How much does it cost to join the PerkPoints Program?
    • Nothing! It is absolutely free to be a member. We created this program as our way of thanking our loyal customers. The Perks you receive are our gift to you. In fact, you’ll receive 1,000 points upon signing up.
  • What benefits will I receive from participating in the PerkPoints Program?
    • You will earn credit toward future Perks. Every purchase you make earns points towards your Perks. Pick from a variety of exciting Perks!
  • How do I earn points towards Perks?
    • Once you have enrolled in the PerkPoints Program, every time you place an order while signed in, you will accumulate points automatically. Your points accrue based on your total purchase amount per transaction. This applies to the subtotal of your net merchandise purchases only, not shipping nor tax.
  • Can I earn PerkPoints for an order that shipped before I enrolled in the Program?
    • No. You can only earn points for orders that shipped after you enrolled in the Program.
  • Do shipping and tax count towards redeeming points?
    • No. You will accumulate points based on the subtotal of your net merchandise purchases (less discounts) only.
  • What happens when I return merchandise and get a refund?
    • Points will be deducted based on the refund amount.
  • Do my PerkPoints expire?
    • Your points will expire end of day, April 30th. You must remain an active Office Solutions customer to redeem your points through the end of this program.
  • How can I tell how many points I have accumulated?
    • Sign into your Office Solutions account. When you have signed in, go to My Account >> PerkPoints. Click that link to see your point total.
  • How often will my points be updated?
    • Your number of points will be updated upon invoicing. When your order is delivered, you will receive the invoice the next day.
  • How do I redeem my Perks?
    • Sign into your Office Solutions account. When you have signed in, go to My Account >> PerkPoints. Click that link to see your point total. Scroll below to view the Perks. Based on your number of points, simply redeem your Perk(s)! This program ends April 30, 2024.
  • Can I redeem my points for cash?
    • No, your points can only be redeemed for the products listed in the PerkPoints Program.
  • Who can I contact if I have any other questions?
    • Customer service can answer questions about your PerkPoints account. Contact us at 800-859-0128, M-F 8am-5pm, Pacific.