Account
Please call customer service at 800-859-0128 to create an online account, or request here.
Please contact your account representative or our accounting department at 800-859-0128.
If you have an existing online account, and you’ve forgotten your password, you can reset it here. If you know your current password and would like to change it, see these instructions.
Returns
Merchandise illustrated in the Office Solutions catalog and/or available online at OfficeSolutions.com is subject to return within 30 days of purchase. To receive full credit, returned merchandise must be in the original packaging and in resalable condition. Please do not write on or deface actual product packaging. Any components, manuals, registration card(s), software, cables, and /or accessories must also be included. If merchandise is returned to our warehouse in non‐resalable condition, we will be unable to issue a credit and product will be returned to customer.
View the full return policy document »
View our amendment to our current return policy related to COVID-19 »
A return request can be made through our online store (OS Express) under the order HISTORY/RETURNS section, or you can call in this request through our customer service department at 800-859-0128.
Damaged or defective merchandise must be reported within 5 business days. If the wrong quantity or the wrong item is received the discrepancy needs to be reported within 2 business days of receipt of merchandise. Please call 800-859-0128 or email customerservice@officesolutions.comand state how the product is damaged so an exchange can be made. In some cases, we may need to approve products for return.
Ordering
If you have an established account, you can get a quote by contacting customer service; Phone: 800-859-0128, Fax: 714-692-7409, or customerservice@officesolutions.com.
We have no minimum order requirement.
Special products can only be ordered through customer service at 800-859-0128 or through your account representative.
Please contact customer service at 800-859-0128 before 5PM PST.
Please contact customer service at 800-859-0128.
If ordering through our online store (OS Express) and items are entered through the search field, the available quantity will show. If ordering through QUICK ORDER, the availability will not show. You can also call customer service at 800-859-0128.
Shipping
To check order status, please call customer service at 800-859-0128.
We offer free shipping on all orders with no order minimums for established accounts. Guest accounts receive free delivery on all orders over $25 or are subject to a delivery fee of $8.75.
To ensure next-day delivery orders must be placed by 5:00pm, PST. We offer three methods for order placing: online at www.officesolutions.com, fax at 714-692-7409 or call our customer service department at 800-859-0128.
Billing and Payments
Standard billing terms are net 30 days. We accept the following major credit cards: Visa, MasterCard, Discover or American Express. COD payments can be accepted within our normal delivery route locations.
A purchase order number or name is required to place an order.
In accordance with the current law, we collect sales tax for all products sold within California. Tax rates vary by jurisdiction and commodity sold (i.e. food & drink items). Tax exempt organizations must submit a Re-seller’s or Tax Exempt certificate at the time of opening the account.
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